We’re here to help
At EstateGuru we understand the value of giving investors and borrowers a personalized experience, which is why we’re always available to help should you have any questions regarding our marketplace, your account, and how to get the best out of both.
Help desk is available every workday from 9 am to 6 pm.
Call us: +372 6412 777
Reach out to us!
If you can’t find an answer to your question in our extensive FAQ section, feel free to get in touch directly by using the form below.
How can I change my bank account?
To change your bank account on the virtual platform you need to make a deposit from the new bank account first. This will enable us to verify your bank account. If the verified bank account belongs to the investor, the new bank account details are automatically saved on the virtual platform. When making future withdrawals, you can choose to which linked bank account you wish to conduct withdrawals.
What is the difference between development, bridge and business loan?
Development loan is a loan used to finance the development's planning process or the development/construction of the property itself. A bridge loan is a short-term loan used to meet current obligations before securing a permanent financing option, enhancing the value of the property or selling the underlying asset. A business loan is a loan used to raise capital for supporting the day-to-day activities of the firm, business expansion, acquisition of equipment or goods, cover pending obligations (taxes, etc.). Despite the loan type, all EstateGuru's loans are secured with a mortgage.
What is projected LTV?
Projected LTV represents an LTV figure that EstateGuru's team is willing to offer for this particular project as a maximum. This indicates that within the next upcoming stages of the loan the LTV of the loan might increase up to the projected LTV figure.
Why is my investment in "pending" status?
"Pending" status indicates that the funds have been raised to finance the loan, however the notary transaction has not occurred yet. Normally the notary transaction will occur within 1 week from the end of the syndication period, however according to EstateGuru's loan terms the notary transaction needs to occur within 15 calendar days + 10 working days from the end of the syndication period.
What is calculated under "reserved balance"?
Once a loan is in "fully invested" status and has not reached the notary transaction just yet, then all adequate investments are marked in investors' portfolios as "reserved" funds.
I have made a deposit to my virtual account but cannot make investments?
To invest on the platform your bank account needs to be verified. Hence, the first deposit needs to be done from the investor's personal bank account (SEPA payment). If you have made the first deposit from your personal bank account but investing is still not possible, please contact EstateGuru customer support.
What is an "open" loan?
The loan is in "open" status if the syndication period is ongoing and investing in the loan is still possible. Once the loan is full, the loan is placed to "fully invested" status.
Estateguru OÜĢertrūdes iela 10 - 19, Rīga, Latvia, LV-1010
Registration code: 12558919IBAN: LV937700771001282091SWIFT/BIC: LHVBEE22LHV Bank
Monday-Friday: 09.00 - 18.00