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Head of Operations
Join us in Tallinn
Estateguru's Mission:
Ready to revolutionize the world of fintech whilst leaving your footprint on the establishment of remarkable communities? Then this one’s for you!
Who are we?
Estateguru is the leading European marketplace for property financing and investing. We operate in 8 countries with more than 150 000 investors from 100+ countries. Our vision is to make property financing and investing attainable for anyone, anywhere in the world. Our talented team of 70+ top-notch professionals is all about growth on a business and personal level. Our core values are being determined, bold, and free to embrace diversity. We practice empathy and honesty every step of the way.
Your mission:
Driving loan sales growth, leading portfolio quality improvements through diverse strategies, and optimising lending processes to ensure swift, efficient, and cost-effective operations whilst being a strategic leader across multiple countries. By reporting directly to the CEO, and being part of extended management, your contribution will be instrumental in securing our position as a leader in the fintech lending landscape while also fostering a culture of innovation and excellence within our organisation.
Your main responsibilities:
- Lead a global operations team, including country managers and their teams to achieve high-performance targets and meet ambitious sales goals, whilst developing and tracking global KPIs to assess the effectiveness of lending operations;
- Drive business growth by identifying and establishing new origination sources, partnerships, and channels to increase loan sales;
- Monitor and ensure a consistent customer experience across all countries;
- Develop and introduce new lending products and services tailored to the needs of SMEs, real estate developers and other target segments;
- Monitor and assess adherence to global loan origination and portfolio management processes and take corrective actions as needed;
- Collaborate effectively with product teams, and headquarters to ensure alignment with the company’s overall strategy and to align operations with HQ-driven standards;
- Continuously analyse market trends, customer preferences, and competition to identify opportunities for expanding loan origination;
- Actively engage with the technology and data analytics teams to leverage technology for loan sales growth;
- In collaboration with the credit risk team, develop and execute strategies to enhance the quality of the lending portfolio, ensuring a lower default rate and improved risk management;
- Ensure that standardised compliance and quality frameworks are implemented uniformly across countries;
- Set performance expectations and ensure teams meet operational goals consistently;
- Foster a culture of consistency, teamwork, collaboration and innovation within the lending team, encouraging creative thinking to drive product development.
You are the one for us if you have:
- Senior management experience in the financial services industry, with at least 5 years in a leadership role within a fintech lending company or other financial services (including banking);
- Masters degree (no specific requirements for specialisations);
- Proven track record in managing cross-functional teams, including experience with cross-border teams;
- Extensive experience in developing and implementing lending products and services for companies, with a focus on real estate financing;
- Strong background in process optimization and technology-driven solutions, with a demonstrated ability to improve lending-related processes and decision-making speed;
- Proficiency in working within a matrix organisational structure and collaborating effectively with global and local teams;
- Exceptional analytical and problem-solving skills with the ability to leverage data and technology to drive operational excellence;
- In-depth knowledge of lending regulations, compliance, and risk management;
- Strong communication skills with the ability to convey complex concepts to both technical and non-technical stakeholders;
- Innovative, solution oriented and with a can-do attitude. Growth and high performance oriented;
- Drive to meet challenges challenges and adapt to changes and the desire to achieve targets with teams (possesses the attitude “we” not “me”);
- Fluency in English.
We offer:
- A great work environment with interesting challenges, growth opportunities, and an opportunity to make an actual impact – globally!;
- A modern office space in the very heart of Tallinn;
- Annual Curiosity Budget for self-improvement;
- 5 additional paid winter vacation days from II year of employment;
- Paid day off on child’s first school day;
- Fun and educational events;
- A competitive remuneration package topped off with a number of additional perks;
- The best team of all-star professionals to be on this mission with!
Recognize yourself? Great, then send us your resume!
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Benefits
We place great value on the happiness of the team at Estateguru and have developed a benefits program that not only creates a great atmosphere and culture in the office, but contributes to a healthy work/life balance.
Full Guru support system
We know that starting a new job can be nerve-wracking, so we want to give our people the maximum during the onboarding process and therefore we’ve developed a Buddy system. Each new Guru will be assigned a Buddy to be the first point of contact and offer support during the first couple of months.
A great environment
The best facilities possible, the coolest refreshments in the fridge and cosiest offices in town. Our Gurus operate in six different locations, surrounded by sart and talented people. Once a year the whole company gets together and celebrates our success and growth at our Summer Days event.
Generous vacation time
We believe loyalty should be rewarded, so after your second anniversary at Estateguru, you’ll earn five extra vacation days. And this counts every year! Besides that our employees can use a hybrid work style while working abroad – it’s possible to work up to three months from another country.
Personal curiosity budget
Each and every person in Estateguru is unique and has his/her own interests! We offer an annual training budget of €1000 for each Guru and we always look to promote internally when a new position or vacancy comes up. We help you to accelerate your career and hit the milestones you’re dreaming of!
Full Guru support system
We know that starting a new job can be nerve-wracking, so we want to give our people the maximum during the onboarding process and therefore we’ve developed a Buddy system. Each new Guru will be assigned a Buddy to be the first point of contact and offer support during the first couple of months.
A great environment
The best facilities possible, the coolest refreshments in the fridge and cosiest offices in town. Our Gurus operate in six different locations, surrounded by sart and talented people. Once a year the whole company gets together and celebrates our success and growth at our Summer Days event.
Generous vacation time
We believe loyalty should be rewarded, so after your second anniversary at Estateguru, you’ll earn five extra vacation days. And this counts every year! Besides that our employees can use a hybrid work style while working abroad – it’s possible to work up to three months from another country.
Personal curiosity budget
Each and every person in Estateguru is unique and has his/her own interests! We offer an annual training budget of €1000 for each Guru and we always look to promote internally when a new position or vacancy comes up. We help you to accelerate your career and hit the milestones you’re dreaming of!
Recruitment Privacy Notice
Our Recruitment Privacy Notice helps you to understand why and how the affiliate companies of Estateguru Holding OÜ process your data when we are recruiting our employees. Read more