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How can I change my bank account?
To change your bank account on the virtual platform you need to make a deposit from the new bank account first. This will enable us to verify your bank account. If the verified bank account belongs to the investor, the new bank account details are automatically saved on the virtual platform. When making future withdrawals, you can choose to which linked bank account you wish to conduct withdrawals.
What payment options are accepted by EstateGuru?
Users are welcome to make their deposits to EstateGuru via SEPA payments, LHV bank link, but also through third party service providers such as Transferwise, Lemonway and Paysera. A user's first deposit is the means to verify the bank account, hence the first deposit needs to be done from the investor's personal bank account!
What is Lemonway?
Lemonway is a payment service provider ensuring efficient and secure means for handling investors’ funds and transactions. Lemonway is regulated by the ACPR – Banque de France since 2012.
How long does it take to transfer the funds to my account?
Once the funds have arrived in our bank account, they are allocated to your virtual account at regular intervals during the day, from Monday to Friday. At the weekends, this may take more time. How quickly the funds will be in your account depends mostly on which bank you use. Our experience shows that it usually takes 1 day in Estonia and 2-4 days in other countries.Should you have any concerns regarding transfers, do not hesitate to ask us. We are here to help. All details required for making the payment can be found on our webpage under the contact section. Please note that only one bank account can be tied to your EstateGuru account. The withdrawals are only made to the account you have registering in the EstateGuru system. The bank account owner's name has to match the EstateGuru username to have the withdrawal accepted. These steps are required to ensure that your funds are not compromised, even if someone manages to get hold of your account access details.
What are the benefits of using Lemonway?
All investors will receive a personal virtual IBAN account ensuring full segregation of investors’ funds. When making deposits to your virtual account, you need to transfer funds to your personal IBAN account. When making investments or receiving loan repayments then all transfers are being done directly between the investor and the borrower without any 3rd party involvement (or EstateGuru account).
Where is the investors' money held?
Investors' money is held in a separate client money bank account. The account is separate from EstateGuru’s operational bank account and is protected in the unlikely event that anything happens with EstateGuru. Any uninvested money that is in your account can be withdrawn instantly. Disclaimer: during 2020 we are importing all user accounts to a third party service provider Lemonway. As a result, each investor will receive a personal IBAN code to use for your payments.
How will integrating Lemonway affect my user experience?
When making deposits, you need to transfer your funds to your personal virtual EstateGuru IBAN account which will be indicated on the deposit/withdraw page when logging in via estateguru.co marketplace. In case of correct transfer data, all deposits and withdrawals are processed automatically.
When using Lemonway, where are my funds actually being held?
Your funds are in BNP Paribas bank, where Lemonway accounts are being held. Lemonway accounts are in the name of the beneficiary (investor or borrower) and they are opened automatically when you sign up and get verified on the EstateGuru marketplace. All money movements are initiated based on your instructions/activities on the EstateGuru interface. No additional activities are required from the user either on Lemonway nor BNP Paribas.
How long does it take for deposits and withdrawals to reach my virtual and/or bank account?
Cross-border regular SEPA payments between banks normally take 1-2 banking days depending on the time the payment was initiated as well as the bank. On EstateGuru, all transfers are processed instantly. If you need to move your funds in a faster manner, please use the instant SEPA payment. We always recommend investors to keep adequate funds on their EstateGuru virtual account to ensure not missing out on great investment opportunities as they get published.