At Estateguru, we prioritize providing top-notch service and user experience. In case you are not satisfied with our provided services, you can fill in the form below and submit a complaint. All such complaints are reviewed by our dedicated team and handled effectively and promptly.
Feel free to reach our support team before submitting the complaint in chat via support widget located in the bottom right corner of the page or send an email to info@estateguru.co
At Estateguru, we prioritize providing top-notch service and user experience. In case you are not satisfied with our provided services, you can fill in the form below and submit a complaint. All such complaints are reviewed by our dedicated team and handled effectively and promptly.
Feel free to reach our support team before submitting the complaint in chat via support widget located in the bottom right corner of the page or send an email to info@estateguru.co
We apologize for inconvenience, please try again later or contact our support team info@estateguru.co
Filing a complaint shall not be taken lightly, as it involves a serious process of investigation and reporting to our regulator. This specifically means submitting a form, according to all requirements stated on this page. Once you have submitted your complaint, our Customer Complaint Officer will review and respond in 15 business days. You can read more about our complaints process and next steps in our User Agreement or Support Center.
Our customer support team will review and respond within 15 working days.
HQ, Estonia
Tartu mnt 10/Pääsukese 2
Tallinn, 10145
+372 641 2777
Latvia
Ģertrūdes iela 10 – 19
Rīga, LV-1010
+371 25457755
Lithuania
Technopolis/Delta
J. Balčikonio gatvė 9
LT-08314, Vilnius
+37067760258
United Kingdom
53 King Street Manchester
Manchester, M2 4LQ
+44 161 359 4642
Finland
Sofiankatu 4 C
Helsinki, 10145
+358 50 414 1641
Germany
Kurfürstendamm 165
Berlin, 10707
+372 641 2777
Armenia
0014, Yerevan
Azatutyan Ave.
24/17 Business plaza E
+374 95 050 909
Estateguru OÜ
(an Estonian company, registration code 12558919)
Finantsinspektsioon (the Estonian Financial Supervision and Resolution Authority).
Estateguru is a licensed European crowdfunding service provider operating under an activity licence issued under decision of Finantsinspektsioon no. 4.1-1/48.
Bank of Lithuania
Company code: 188607684
Gedimino ave. 6, LT-01103 Vilnius
Free information line 8 800 50 500, fax. (8 5) 268 0038, info@lb.lt
Estateguru Lietuva, UAB is included in the
Public List of Operators of Concentrated Financing Platforms administered by the Bank of Lithuania.
Bank of Lithuania Consumer and Financial Market Participant Dispute Resolution Procedure.
Estateguru Finland Oy is registered as a crowdfunding intermediary and supervised by the Finnish Financial Supervision Authority Finanssivalvonta (FIN-FSA).
In Lithuania: Estateguru Lietuva, UAB | Company code: 305009401
In Finland: Estateguru Finland Oy | Company code: 3013863-3
In other countries: Estateguru OÜ | Company code: 12558919
Partner of Lemonway, a European payment institution accredited in France by the ACPR (CIB 16568).
Crowdfunding is not covered by the insurance coverage provided by the laws on insurance of deposits and liabilities to investors of the European Union member states. The acquisition of this asset is associated with considerable risks and can lead to the complete loss of the invested assets.
Investing involves the risk of losing some or all of the money you invest. The information provided cannot be considered an investment recommendation. For more information on investment risks, see the Investor Risk Report.